Sales
Where can I buy one of your resins?: Resins purchased from me will be available from this website and on ModelHorseSalesPages.com where you may use the Paypal buttons if they are provided. Alternatively you can purchase resins from me via my email, rossitereva@gmail.com, where I am happy to answer any queries you may have.
What types of payment do you accept?: I currently only accept payment via Paypal, due to my location. Please note that my prices are in Euros so some currency exchanges may need to be calculated.
Should I pay you now or then?: With regards to commissions, I generally prefer payment after the piece is completed, however I am happy to accept payment before-hand should you wish. Large projects will require deposit of at least 20%up front to help cover some of the materials and will be agreed upon in advance. I can also arrange time payments as stated below.
Do you accept time payments?: I do accept time payments on any order totaling at €100 or higher. Time payments are great when paying small amounts over the course of weeks or months is more suitable to you than paying a larger sum in one go. The parameters of the time payments will be arranged on a case-to-case basis, based on what suits you best. Please note that no pieces will be shipped off until they are fully paid for.
What types of payment do you accept?: I currently only accept payment via Paypal, due to my location. Please note that my prices are in Euros so some currency exchanges may need to be calculated.
Should I pay you now or then?: With regards to commissions, I generally prefer payment after the piece is completed, however I am happy to accept payment before-hand should you wish. Large projects will require deposit of at least 20%up front to help cover some of the materials and will be agreed upon in advance. I can also arrange time payments as stated below.
Do you accept time payments?: I do accept time payments on any order totaling at €100 or higher. Time payments are great when paying small amounts over the course of weeks or months is more suitable to you than paying a larger sum in one go. The parameters of the time payments will be arranged on a case-to-case basis, based on what suits you best. Please note that no pieces will be shipped off until they are fully paid for.
Shipping
Where are you shipping from?: All parcels are shipped from the Republic of Ireland by the An Post postal service.
I ship worldwide and offer two options for shipping your purchases to you:
Standard Shipping: basic service, no tracking but a cheaper price.
Express Shipping: speedy service with full tracking but a higher price.
How long will my parcel take to arrive?: Here is a rough guideline for the length of time your parcel will be in transit. Actual times may vary depending on how rural your address is, how large the parcel is, whether the parcel has to go through customs, etc.
Standard Express
Ireland next day next day
United Kingdom 2-3 working days 2 working days
Europe 2-4 working days 2 working days
United States 5-7 working days 4 working days
Australia & New Zealand 5-7 working days 4-6 working days
Can I get my parcel insured?: Unfortunately due to a change in An Post's insurance policies I can no longer offer an insurance option for shipping.
What happens if my resin arrives damaged?: While I can not be held responsible for damage done to resins in transit, I will offer to help nonetheless. If your resin arrives broken or chipped please contact me within 30 days after dispatch with photos of the damages and I will help to draw up an agreement that will attempt to resolve the issue, whether that be a refund, repair or replacement. Painting, re-selling or showing your piece will null this agreement.
I ship worldwide and offer two options for shipping your purchases to you:
Standard Shipping: basic service, no tracking but a cheaper price.
Express Shipping: speedy service with full tracking but a higher price.
How long will my parcel take to arrive?: Here is a rough guideline for the length of time your parcel will be in transit. Actual times may vary depending on how rural your address is, how large the parcel is, whether the parcel has to go through customs, etc.
Standard Express
Ireland next day next day
United Kingdom 2-3 working days 2 working days
Europe 2-4 working days 2 working days
United States 5-7 working days 4 working days
Australia & New Zealand 5-7 working days 4-6 working days
Can I get my parcel insured?: Unfortunately due to a change in An Post's insurance policies I can no longer offer an insurance option for shipping.
What happens if my resin arrives damaged?: While I can not be held responsible for damage done to resins in transit, I will offer to help nonetheless. If your resin arrives broken or chipped please contact me within 30 days after dispatch with photos of the damages and I will help to draw up an agreement that will attempt to resolve the issue, whether that be a refund, repair or replacement. Painting, re-selling or showing your piece will null this agreement.
Resins
Who casts your resins?: I make molds for and cast all of my own resins. I use high quality polyurethane resin and all resins have metal supports in the legs and tail to increase their sturdiness.
Can I customise a resin you sculpted?: You may alter and resculpt my blank resins however you like (and I'd love to see the results!) so long as you claim the alterations as your own work and do not reproduce the results in whole or in part.
Would you donate a resin to my show's charity auction/raffle?: I will gladly consider donating a piece depend on my stocks at the time and so long as relevant documents or proof of previous shows are provided.
Can I customise a resin you sculpted?: You may alter and resculpt my blank resins however you like (and I'd love to see the results!) so long as you claim the alterations as your own work and do not reproduce the results in whole or in part.
Would you donate a resin to my show's charity auction/raffle?: I will gladly consider donating a piece depend on my stocks at the time and so long as relevant documents or proof of previous shows are provided.
Was your question not answered here? Please feel free to contact me at rossitereva@gmail.com